Filed Under:Risk Management, Captives

Bucking The Trend, Top Agencies Thrive

Times are tough, insurance is competitive, and the independent agency business isn't what it used to be. No matter--agency owners who are creative, determined and look toward the future are not only surviving hard times, they're thriving.

The five winning agencies in the ninth annual National Underwriter/American Agent & Broker Commercial Agency Awards for Excellence program personify that business model. They may not be setting profit records, (although some have posted respectable revenue increases over 2008), but they're doing just fine--even in regions of the country that have had more than their share of misery.

David Schaefer

AH&T Insurance

Marc Eagan, Eagan Insurance Agency

Producers are required to meet face-to-face with clients at least once a year to view operations and observe changes in the risk.

Tom Cotton, Hugh Cotton Insurance

Our major challenge was older staff that was reluctant to adapt to change. We now have a younger staff.

Tom Cotton, Hugh Cotton Insurance

We recruit out of the local InVEST programs. As our older staff retired, we have picked up good folks laid off by large brokers.

Marc Eagan, Eagan Insurance Agency

We envision the independent agency system to continue to be the premier sales and marketing force throughout the country for those carriers utilizing independent agents. It is the knowledge and relationship that the independent agent has with his clients that continues to generate profitable business for the companies.

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