improveauto claim customer satisfactionClaims

Susanna Gotsch, lead analyst for CCC Information Services, willlead the discussion, which will focus on the link between claimmanagement practices and customer satisfaction -- includingautomotive claim trends, consumer purchasing data, and the impactthese factors have on carriers.

The free Web seminar will examine how technology can be appliedto improve satisfaction levels among claimants. In addition toGotsch, Gleanster research director and co-presenter Jeff Zabinwill offer strategies for carriers to close the gap betweenconsumer expectations and service delivery to the mutual benefit ofcarriers and their customers.

Here is what attendees can expect to learn:

• How current economicconditions are impacting consumer purchasing preferences andloyalty as it relates to insurance
• How macroeconomic andinsurance industry trends are affecting claim frequency
• What consumers expectfrom the claims process
• Strategies to helpcarriers move beyond retention and drive customer satisfaction
• How to offer value-addedclaims services to deliver superior customer service

To register for the free webinar, click: Auto Claims and Customer Satisfaction