Complex process problems require the right technologies to solvethem. To help carriers find the right solution, Hyland Software andDuck Creek Technologies have formed a partnership.

"Insurers are looking for technology that manages theirprocesses from start to finish," says Sam Mazzola, director ofinsurance solutions for Hyland. "To get that, they've realized it'sbetter to use the pieces of insurance software--such as ECM andpolicy administration--that solve their problems best, rather thanrelying on one vendor that claims to do it all. Technology thatdoesn't address their needs and doesn't work together is not justan inconvenience--it hurts the entire business. By focusing on whatwe do well and integrating with vendors such as Duck Creek,insurers get the best of both worlds."

The Hyland Software and Duck Creek partnership helps automateprocesses and manage more types of content. Insurers will benefitthrough abilities such as:

• Automating processes when exceptionsoccur.
• Access to agent portals.
• Real-time visibility into new business andother processes.
• Rich-media storage, including audiofiles.
• Content management that provides a completecustomer view.

"The policy administration-ECM combination is becoming amust-have for insurers today," says John Roller, senior vicepresident of product management with Duck Creek. "They need tomanage more content types and process more exceptions than ever,all while requiring added visibility to track them. That's wherethe partnership comes in. It formalizes and strengthens theexisting integration between Duck Creek and OnBase--one that'salready benefitting several insurance organizations."

(For more on these two companies, click on this Busines Solution article where Grinnell Mutual Reinsuranceimplemented Hyland's OnBase solution or this feature article where executives from Oregon Mutual discussussing Duck Creek's policy administration system.)