Tech Decisions

The winners and their stories were presented in a specialsection of Tech Decisions magazine, which can be accessedfrom the Tech-Decisions.com Web site by clicking here.

The RAVE Awards were designed by to recognize those technologysolutions that deliver exemplary value to their customers asmeasured by those customers themselves, according to MattJosefowicz, director, insurance, for Novarica.

"The RAVE Awards are unlike any other award in the insurancetechnology space," says Josefowicz. "Rather than being chosen by aboard of experts or an open online poll, the winners and honorablemention solutions are those that received the highest aggregaterankings from a group of current clients using Novarica's AverageCustomer Experience

(ACE) ranking methodology."

"With all the choices in the insurance IT solution market,having unvarnished feedback in the ACE rankings from current userscan only help to guide carriers considering new systems," saysSharon Schwartzman, editor-in-chief of Tech Decisions."And with the RAVE awards, we're pleased to partner with Novaricato inform our readers about the products that customersparticipating in the rankings are raving about most."

RAVE winners and honorable mention were named in eightcategories.

• Back Office: StoneRiver's PTE financial isthe winner and SunGard's iWorks EAS is honorable mention.
• Agency Management System Connectivity: NXTech's ConneXt is the winner with AgencyPort's AgencyConnect ishonorable mention.
• P&C Agent Portal: AgencyPort'sAgencyPortal is the winner and CSC's Agency Link is honorablemention.
• Illustrations: SunGard's iWorks NavigatorIllustrations is the winner and iPipeline's Illustration Suite ishonorable mention.
• P&C Claims Systems: Accenture's ClaimComponents is the winner and Guidewire's ClaimCenter is honorablemention.
• P&C Policy Administration Systems: Ebix'sEbixAdvantage is the winner and Insuresoft's Diamond is honorablemention.
• Document Management: OIT's DocFinity is thewinner and Hyland Software's OnBase is honorable mention.
• Other: PilotFish Technology's XCS eiConsoleis the winner and iPartner's Insurance Scorecard is honorablemention.

"The goal of the RAVE Awards is not to establish definitivelythe 'best' solution in each class," says Josefowicz. "There is nosuch thing as a 'best' solution for all potential clients. Theright fit of staff, organization, functionality, and technology isgoing to vary widely, and what's best for one company will not bebest for another."

The RAVE Awards recognize solutions whose current customers areenthusiastic about the value these solutions have brought to theirorganizations, adds Josefowicz.

"Since the creation of business value is the first and foremostgoal of any technology investment, we congratulate the RAVE Awardwinners and honorable mention recipients on their outstandingachievements," he says.