There is no arguing that nurses are an extremely valuable resource to the workers' compensation process. Serving as patient advocates, nurse case managers (NCMs) help to ensure that injured workers receive the quality medical services they need to make the best possible recovery.
In this role, NCMs work with medical providers, employers, and injured workers to facilitate appropriate medical services, identify potential obstacles to recovery, and ultimately focus on returning injured employees back to work.
To help control medical costs, NCMs also work with managed care services, such as provider networks and utilization review. If a diagnosis or treatment is inappropriate, NCMs will help to get the employee's treatment plan back on track by working with providers and claims adjusters.
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