Celent Model Insurer 2010: Case Studies ofEffective Technology Use in Insurance,

The report also names Missouri Employers Mutual Insurance theModel Insurer of the Year. These best practices in the use oftechnology span the product and policyholder life cycle, includingproduct definition, distribution, underwriting, policyadministration, service, claims, and infrastructure. The reportalso reviews IT best practices and measurable business results usedin evaluating the Model Insurer components.
"One common theme for many of the projects profiled in this year'sreport is the emphasis on top-line growth," says Mike Fitzgerald, senioranalyst with Celent's insurance group and author of the report."Insurers are looking to technology to enter new markets, or toaddress new segments within existing ones."

Model carriers, the projects, and the technology vendorinclude:

Allianz Life Insurance Company of North America: usingtechnology to attract new distribution partners through theTransformation program from Depository Trust & ClearingCorporation (DTCC).

American Modern Insurance Group: Replacing a legacy platform ina budget-neutral manner with technology from Innovation Group.

Atava - RSA Scandinavia: Combining the scale of a traditionalcompany with the flexibility of a startup to build a newproposition. The operation is outsourced to Affecto and usestechnology from SAS Institute and SMS.

AVIVA-COFCO Life Insurance Company, LTD: Realizing internal andexternal business value through data standards using a distributionmanagement system from Siebre Systems.

Calliden Group Limited: Consolidating multiple systems to amodern platform which enables growth in a startup operation throughthe use of a vendor solution from SSP.

Capitol Insurance Companies: Bringing work processes in linewith the expense structure of a book of business with the OneShieldDragon solution from OneShield.

Church Pension Group: Changing a legacy platform to self-servicein order to realize a business vision with technology fromStoneRiver.

Erie Insurance Group: Tying together all parts of the insurancevalue chain using technology from Dell Perot Systems.

Erie Insurance Group: Increasing speed to market and decreasingexpenses using an external rating engine from Ratabase.

Esurance: Implementing self-service claims with vendortechnology while retaining company-specific branding/look and feelthrough a solution from Innovation Group.

Farmers Insurance: Using data to drive distribution strategy andtactics with technology from SAS.

FBL Financial Group, Inc: Supporting a startup business withnecessary automation without incurring all costs of a traditionalsupport structure using several technology products from CSC.

Harford Mutual: Using multiple technology solutions to increaseease of use for independent agents with an agency portal fromAgencyPort.

Hertz Europe: Transforming a business model with technology fromthe Innovation Group.

Highmark: Discovering fraud that cannot be seen through the useof technology from FICO.

Kansas City Life Insurance Company: Using ECM to modernizeapplications across multiple processes with the OnBase solutionfrom Hyland Software.

Liberty Mutual Agency Markets: Changing product development froma reactive to a proactive process to support business growth usingBlaze Advisor from FICO.

LV=: Using a standard presentation layer across the business toincrease online channel revenue from multiple lines of businesswith technology from edge IPK.

Missouri Employers Mutual Insurance Company: Transformationalchange using the ClaimCenter product from Guidewire

Nationwide Insurance: Using technology to rapidly enter a newmarket with premium service requirements from Exigen InsuranceSolutions.

PMI Group: Using an advanced testing utility to improve systemdelivery and business results developed with Infosys.

Suncorp: Supporting a segmentation approach to the market usingthe Product Machine from FJA.

The Cincinnati Specialty Underwriters Insurance Company:Leveraging a previous implementation in order to enter a new marketquickly with technology from Camilion Solutions.

The Hartford Financial Services: Bringing order to multiple,aging systems that support a critical, highly regulated process anddeveloped in-house.

The Phoenix Companies: Consolidating multiple systems into asingle front end in order to increase efficiency and improvecustomer service with technology from CSC.

Tokio Marine & Nichido Fire Insurance Co., Ltd.: Overcomingcritical challenges in a complex project in a project developedin-house.

Unitrin Direct Auto and Home Insurance: Using business processmanagement to modernize applications across multiple processesusing the DocFinity workflow solution from Optical ImageTechnology.

Zurich Financial Services: Standardizing process and technologyon a regional basis in a manner that allows for local differencesusing the Accenture Insurance Solution.

Nominations were accepted throughout 2009, and the Celentinsurance team selected the 28 winning initiatives based on thebusiness benefits provided. Each Model Insurer Component isdescribed in a brief write-up within the report, including detaileddescriptions of business drivers, technology environments, andquantitative success metrics.
Nominations for the 2011 report will be accepted throughout theyear and may be submitted by carriers or their software vendorpartners. This report contains 27 carrier profiles, one case study,two tables, and two figures.