Over the last 12 months, the number of insurance agents using claims download technology grew 165%, according to industry reports from IVANS Inc. Carriers are sending more than 41,000 claims download transactions per month using IVANS communications platform. This volume reinforces the 80% growth rate that IVANS has seen over the last year in the number of carriers implementing claims download.

Activities that can trigger a claims download transaction include: notification of new claims, assignment of a claims adjuster and updates made to claims status or information. By automating the distribution of property-casualty claims information between insurance carriers and agents, both are able to respond more quickly to claims, increasing customer satisfaction. Claims download is also delivering operational benefits, reducing agent calls to carriers' claims departments and making claims information more accessible for other uses.

"Despite the economic slowdown, insurance carriers have continued to invest in technologies that improve customer service and enhance efficiency," Maggie O'Hara said, group vice president of Product Management, IVANS Inc.