By Andy Lovett
Senior VP, SSP

Over the last few months, each time we pick up a newspaper, turn on the radio or catch a political news item, we are bombarded with politicians stating tough decisions have to be made in order to restore the economy – but are tough decisions required in the insurance providers market space?

Business is clearly tougher now than it was a year ago with reduced insurance spending and businesses folding. However, if we consider the corporate objectives of increasing shareholder value, revenues and margins, whilst enhancing customer retention and client satisfaction, these still remain, and whilst it is easy to make such statements, the execution frequently requires carefully considered technology enablement.

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