For the past several years, forecasters have sounded the alarm about the looming talent crisis in claim management. Nevertheless, some companies may be skeptical of those prognostications in today's economy, with a high rate of unemployment nationwide and questionable prospects for near-term recovery.
However, carriers should be aware that, first off, the rate of unemployment in insurance remains about six percent lower than the national average, according to the U.S. Bureau of Labor Statistics. "The industry is well positioned for continued employment growth," says Margaret Resce Milkint, managing partner at executive search firm The Jacobson Group.
Furthermore, she stresses strategic hiring in claims isn't simply a matter of adding warm bodies to staff. The challenge is finding people with the aptitude for claims.
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