Thunderhead, a document automation and multichannel communications solutions provider, and Guidewire Software, a provider of policy administration, billing, and claims solutions, have announced a new partnership designed to help property/casualty insurers improve customer service and drive cost efficiency.

Thunderhead NOW offers Guidewire clients a platform that can be used across the enterprise for multiple communications purposes, including ad-hoc correspondence, interactive on-demand applications, or high-volume batch delivery. This partnership will enable insurers to create, manage, and deliver more efficiently the timely, accurate, personalized customer communications that are integral to their policy, billing, and claims processes.

In addition, the Thunderhead NOW platform helps P&C insurance carriers reduce print, postage, and fulfillment costs, by enabling multichannel delivery of customer communications. By enabling insurers to employ electronic channels for customer communications, such as e-mail, fax, Web, SMS, and even RSS feeds, Thunderhead NOW helps insurance companies reduce their dependence on traditional printed documents and correspondence.