The Study Also Found:
o Satisfaction averages 782 when policyholders bundle home and autoinsurance policies, compared with an average of 689 among those whodo not combine policies.
o Nearly 50 percent of homeowners' insurance policyholders wereoffered an annual policy review, which creates higher satisfactionfor these policyholders.
o In 2008, 42 percent of homeowners' premiums increased;dissatisfaction can be minimized through effective notification topolicyholders and a discussion of policy alternatives.
This study is based on responses from more than 12,900homeowners' insurance policyholders in May and June 2008.
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