Prudential Financial's group insurance business has implementeda series of technology improvements the company describes as "userfriendly." Life and disability insurance claims applications nowhave enhanced navigation so clients can execute functions,integrate report scheduling, and increase flexibility.

"Prudential strives to improve continually the customerexperience by streamlining the administration and increasing theflexibility of our products and services," says Mike Ferrito, vicepresident of operations for Prudential Group Insurance. "Theseenhancements are an example of our commitment to delivering qualityand convenience to our diverse clientele."

Prudential clients now have streamlined access to one-clickviewing of administrative reports, which are available throughe-mail notification, updated screen designs, and new on-screeninstructions. "Our clients have a wealth of information at theirfingertips in a format that is much more intuitive and adaptable tomeet their needs," says Ferrito.

Research on trends in Web technology for benefits has enabledPrudential to identify how plan sponsors use technology to improvebenefits administration. "Employers' reliance on online tools isexpected to increase, and we will continue to enhance our systemsto improve our clients' online experiences," says Ferrito.

The Prudential research paper "Trends in Benefits WebTechnology: 2006 Research Among Benefits Plan Sponsors" can beaccessed at www.prudential.com/gi/. The report looks at usage andsatisfaction levels with Web-based tools and provides insight intotrends in Web technology and benefits over the next five years.