D. Kay Smith, president and chief executive officer of Tampa,Fla.-based Arbitration Forums Inc., will retire in April 2008 aftermore than ten years as president, the company announced.
|The AF board said it is forming a selection committee to searchfor a replacement to fill the upcoming vacancy and interestedparties should contact AF Human Resources Director Ken Butler [email protected].
|During Ms. Smith's tenure, the AF said the firm has grown to bethe largest arbitration service organization in the country,resolving nearly 470,000 inter-insurance company disputes in 2006,with a claim value of more than $2.2 billion.
|AF Chairman Dan Herdmann said, “Under Kay Smith's innovativeleadership AF delivered many value-added benefits to the insuranceindustry.” Mr. Herdmann is regional vice president, HarleysvilleGroup.
|He said Ms. Smith, “through highly focused, cost-effectivemanagement and cutting-edge technology, developed new andinnovative ways to improve arbitration and subrogation processesand reduce insurer expenses.”
|Ms. Smith was credited with directing AF's expansion intoelectronic services, designing, developing and marketing thecompany's first Web-based product, E-Speed Filing, and its latestthe E-Subro Hub.
|E-Subro Hub expanded AF's offerings beyond traditionalarbitration services by providing customers with a single Web-basedplatform from which they can issue and respond to subrogationdemands as well as file and respond to arbitration cases, thecompany explained.
|Prior to joining AF in 1997, Ms. Smith held executive positionsat CNA/Continental Insurance Company, including executive vicepresident-continental risk management services and vicepresident-contract services.
|AF describes itself as the nation's largest nonprofit providerof inter-insurance dispute resolution services with a membership ofmore than 4,000 insurers and self-insureds nationwide.
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