Most property-casualty insurers are failing to use technology and alternative sourcing to improve their claims function, reduce their loss ratio and enhance customer satisfaction, according to a new global survey.
Those findings were contained in a report released by New York-based consulting firm Accenture.
The firm said its study was based on a telephone survey of 104 North American and European property and casualty executives to identify high performance in claims operations and determine the extent to which insurers have optimized their operating models through people, process, technology and sourcing best practices.
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