Innovation First Notice, a provider of claim-reporting solutions to the property/casualty market, has signed a three-year AT&T Business Network (ABN) contract that includes the AT&T Route-It feature to allow Innovation First Notice to manage and route calls through the three call centers the company manages.

"Providing a superior customer service experience is critical to the satisfaction of our clientele and its customers," says Jay Guden, vice president of operations for Innovation First Notice. "We chose to enter into a long-term agreement with AT&T because of the company's high-quality service and availability guarantees as well as pricing certainty." Innovation First Notice will leverage several advanced features, including announcement options, routing management, and reporting features, to provide seamless customer service experiences to incoming callers. The infrastructure of the AT&T service also supports intelligent call-routing to shorten call cycle times.

Through the AT&T BusinessDirect portal, Innovation First Notice also will have online access to tools that offer real-time reports on network performance and direct access to billing.