Analyzing and evaluating the ever-changing face of claim technology is a task that never gets checked off the "to-do" list. Claims' Eric Gilkey spoke with mobile technology company Symbility and its CEO James Swayze to find out why adjuster mobility is so important, how wireless technology benefits everyone involved in the claim process, and where claim technology is headed in the future.

Why is it important for adjusters to stay mobile when adjusting property claims?

In order to remain competitive and provide outstanding service, adjusters and contractors must look for ways to improve claim-processing efficiency. Symbility provides the tools for insurance adjusters and restoration contractors to collect claim information onsite and securely share this data with various parties involved in the claim. Because there is less re-estimating, less need for supplemental work, and less back-and-forth communication attempts, insureds typically receive their money faster, gets their repairs completed sooner, and are able to get on with their lives.