Insurance Agents & Brokers (IA&B) has begun its 2006 Company Satisfaction Index survey of its member's experience with their insurance company partners in the association's three states: Delaware, Maryland and Pennsylvania.
The Mechanicsburg, Pa.-based association said the survey will follow up on its 2004 company satisfaction survey.
John J. Collins III, IA&B service group chairman, said, "This survey has proven an important tool to build on [the independent agency] system to achieve what we are all looking for–the best in customer service."
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