The National Life Insurance Company has chosen the RetirementRoad Map sales system from Impact Technologies Group, Inc., for thecarrier's national field representatives, supplying them with aretirement planning solution that targets baby boomers. As part ofthe licensing agreement, National Life also will be purchasingImpact's Web-based financial sales and collaboration platform,PlanLab, which automates the financial sales process across anenterprise.

Harleysville Insurance has announced its independent insuranceagents now have the capability to upload personal auto andhomeowners new-business quotes and policy submissions in real timethrough TEAM-UP Upload, an interface-bridging solution developed byConnective Technologies, Inc.

Pacific Blue Cross has decided on the ResponseTekCEM solutionfrom ResponseTek Networks Corp. to enhance overall customersatisfaction and improve retention for its two millioncustomers.

Acordia Northwest and PIC Wisconsin have selected RISKMASTERfrom Computer Sciences Corporation to reduce their risk managementcosts, gain better control of their underwriting risks, and processclaims more efficiently.

The Dentists Insurance Company is in production with the OASISinsurance processing software solution from Delphi Technology, Inc.The OASIS implementation includes workflow automation capabilitiesthat increase the carrier's efficiency.

Blue Cross and Blue Shield of Nebraska has expanded itsrelationship with Benefitfocus.com, Inc. The agreement will includesmall-group electronic enrollment, the Benefitfocus salesautomation suite and e-billing, as well as an increase of itslarge-group e-enrollment license.

Metropolitan Property and Casualty Insurance Company (MetLifeAuto & Home) has signed an application service provider (ASP)agreement with Trumbull Services to use the vendor's Subrosourcesolution, a subrogation recovery system designed to increasehandler productivity and reduce recovery cycle times.

Securis Investment Partners has licensed the RiskLinkcatastrophe-modeling software from Risk Management Solutions foruse in evaluating and managing the company's portfolio ofinsurance-linked securities.

The Hanover Insurance Group opted for Whitehill Technologies,Inc., solutions to improve its ability to communicate moreeffectively with its agents. The Hanover faced the challenge ofbuilding a companywide agency portal, part of a larger projectknown as Policy Inquiry. The goal was to allow The Hanover's agentsto search for, view, and print policy documents.

Anchor General Insurance of San Diego has installed the FileNetP8 platform, an enterprise content management solution from FileNetCorporation. Anchor General established a single federated sourcefor enterprise content from multiple repositories and activatedthat content as part of its business processes.

FCCI Insurance Group has signed a contract with Systems TaskGroup to provide a component-based commercial lines softwaresolution. Under the contract, FCCI will replace its current billingsystems with STG's Renaissance e-billing, a Web-enabled, scalable,and object-oriented insurance billing and accounts-receivablesystem.

Employee benefits provider KMG America and its wholly ownedsubsidiary, Kanawha Insurance Company, will be implementingInSystems Writer 1.1, the latest speed-to-market-enhancing solutionfrom InSystems, a developer of document and compliance automationfor insurance and financial services.

Blue Cross and Blue Shield of Florida, the state's largesthealth plan provider, has selected the Beeline work forceoptimization solution from MPS Group, Inc., to automate andstreamline the company's IT contractor staffing processes. Beelineautomates the complete life cycle of contractor engagements,including job order creation and distribution, screening, suppliermanagement, time capture, invoicing, and reporting.

Sentara Health Plans, a Virginia-based health insuranceprovider, is using Pivotal Healthcare Insurance from Pivotal Corp.,the CRM division of CDC Software, to streamline its sales cycle,add new members, and reduce administrative waste. Since deployingthe system, Sentara has shortened its sales cycle by 50 percent,increased its quote-to-sale conversion rate by 18 percent, andachieved a 93 percent member retention rate.