E-COMMERCE

The Chubb Group of Insurance Com-panies is offering electronicapplications for its professional and management liabilityinsurance products to agents and brokers on the carriers Web site,www.chubb.com. Editable PDFfiles can be downloaded and saved on agents or brokers computers,completed, and submitted to Chubb electronically.

We are committed to making it easier for agents, brokers, andcustomers to do business with Chubb, comments Judy Cook, vicepresident, Chubb & Son, and e-business manager, Chubb SpecialtyInsurance. Chubbs new e-applications for professional andmanagement liability insurance products provide a fast and easy wayto complete and submit applications. No password or user ID isrequired. The application can be completed and saved on thecustomers desktop and shared via e-mail. Once the agent or brokerand the customer have completed the application, they simply e-mailit to Chubb.

The e-applications and the recent redesign of the Chubb Web siteare the results of feedback from agents, brokers, and customers,according to Kathleen Tierney, senior vice president, Chubb &Son, and director of strategic marketing, Chubb SpecialtyInsurance. Both are important components of our online services andmake it easier for producers and customers to choose Chubb, shesays. They also help lay a foundation for future onlineenhancements.

The electronic applications easily are accessible from the newForms & Applications page on chubb.com (http://search.chubb.com/formsearch/). Adobe Reader Version 6.0 or higheris required to edit and save the applications electronically.E-applications are currently available for:

CHUBB PROE&OErrors and omissions liability insurancetailored to individual professions.

D&O EliteProvides directors and officers with their owndedicated limit of liability.

Executive Protection PortfolioA package of insurance coveragesfor publicly owned companies, including directors and officers(D&O) liability, employment practices liability (EPL), crime,fiduciary liability, kidnap/ransom and extortion, and outsidedirectorship liability.

ForeFront PortfolioEight insurance coverages from whichprivately owned companies can select, including D&O liability,professional liability, EPL, fiduciary liability, kidnap/ransom andextortion, crime, workplace violence expense, and Internetliability.

The electronic applications can be used for new or renewalbusiness by both retail agents and wholesale brokers and consist ofdifferent versions as required by various states.

RATING
Travelers Agents Get Access to Real-Time Tool

Travelers personal lines, a member of St. Paul Travelers, isproviding agents with real-time automobile rates through thesingle-data-entry comparative-rating platform XcelerRator incollaboration with Xcipio, Inc. The rating tool links with ATLAS3,Travelers Internet-based auto-mation system for real-time policyquoting and issuing.

XcelerRator is designed to improve agency workflow by providinga single-entry, multicarrier platform that underwrites, tiers,quotes in real time, prefills ACORD and carrier supplemental forms,and seamlessly uploads applications to carriers.

This is another example of how Travelers is committed toproviding agents with as many ways as possible to do business withus, especially if it saves them valuable time. We have been workingextensively with third-party rating providers to transition frommanufactured to real-time quoting, and XcelerRator is among thefirst in production with this new capability, says Patrick Gee,senior vice president of operations for personal and smallcommercial lines at St. Paul Travelers.

With direct access to ATLAS3, Travelers returns quotes to agentsin a matter of seconds and links the agent with Travelersproprietary system to issue the policy for a straight-throughworkflow process.

WEB SITE
John Hancock Launches Resource for Retirement Offerings

John Hancock Retirement Plan Services is offering a new Web siteto help business clients in their roles as sponsors of 401(k)plans. The site has been designed for easy navigation and providescustomized features to meet the needs of the plan administrator andothers who assist in the management of 401(k) plans.
We wanted to introduce something that would make planadministration exponentially easier, says Ralph Vizl, vicepresident, strategy and research, Retirement Plan Services. Our newWeb site is faster, has better customization capabilities, andmultilevel sorting and search capabilities. It should make it mucheasier for plan sponsors to respond to employee requests forinformation, monitor the effectiveness of their plan, and tosupport their role as a plan fiduciary.

Some of the sites features include: 24 months of detailedtransaction history, including online confirmations ofcontributions and loan repayments to help administrators trackactivity and respond to employee inquiries; an account messagingcenter with notifications and alerts for items such as missedcontributions and changes to contract features; and an onlineadministration guide to help plan sponsors quickly become familiarwith all the tools and resources at their disposal.

John Hancock has an ongoing commitment to support plan sponsorswith information and easy-to-use tools and services so they canadminister their employee benefit plan with confidence and with aminimum of time and effort, and we think this Web site does that,states Vizl.

WHOS USING WHAT

Rockford Mutual has selected Horizon Systems & ServicesAll-Points browser-based, policy ad-ministration system for the BOPproduct line to provide agent quoting and submission of newbusiness. In addition, Germantown Mutual has licensed HorizonsInternet-based system for policy administration, direct billing,underwriting decision support, and agency interface.

The Hartford Financial Services Group, Inc., now suppliesConnecticut-based insurance agents with seamless access from XcipioInc.s single-data-entry comparative-rating platform to The HartfordExpressway.

SUA Insurance Company (SUA) is in production with DelphiTechnologys OASIS Workers Compensation Management solutionfollowing a one-month implementation. The OASIS WC software suitesupports SUAs end-to-end policy, financial, and claimsmanagement.

Canal Insurance has integrated successfully the claims anddocument management processes using Guidewire Softwares ClaimCenterand ImageRights document management solution.

A. Central Insurance Company, a wholly owned subsidiary of NewYork Central Mutual Insurance Company, has implemented InsuresoftsWeb Portal Product. This product allows agent quoting for A.Centrals personal automobile insurance product in the state of NewYork.

Erie Insurance Group is using a telephone marketing compliancesolution from Gryphon Network, a provider of real-time complianceand productivity solutions for the direct-marketing industry.
Assumption Life, a mutual life insurance company, is usingWhitehill Technologys xml-Transport for legacy extension, datatransformation, and distribution.

Pioneer State Mutual Insurance Company has purchased theImageRight document management system to manage all claimsdocuments.

Genworth Financial has deployed FileNet Corporations FileNet P8platform to streamline its operations.

Computer Sciences Corporation (CSC) announced agreements withfour insurance groups for different projects. ING Life InsuranceCo. has signed an applications outsourcing contract to deliverdevelopment and maintenance services to support 25 of ING LifeJapans business system applications. Ohio Mutual Insurance Grouphas replaced its legacy system with CSCs POINT IN PolicyAdministration and Advanced Claims components. The PMA InsuranceGroup and MAG Mutual Insurance Company will use components of CSCsLegal Solutions Suite to manage legal expenditures and improveprocesses and communication with outside legal counsel.

AXA Distributors, the wholesale distribution division of AXAFinancial, has implemented Pyxis Mobiles mWholesaler as thecompanys wireless software solution.

Highmark Inc. has implemented the Logidex mapping and discoveryengine from LogicLibrary to govern and manage its softwaredevelopment processes. An independent licensee of the Blue CrossBlue Shield Association, Highmark is the largest health insurancecompany in Pennsylvania.
Principal Financial Group has selected Xellerate Identity Managerfrom Thor Technologies as a component of its enterprise identitymanagement solution.

Lloyds has licensed the RiskLink catastrophe modeling softwarefrom Risk Management Solutions, which will be used by Lloyds LossModeling team.

John Hancock Life Insurance and CGI Group Inc. have signed aseven-year information technology outsourcing contract valued at$166 million. CGI will be responsible for infrastructure managementservices, including mainframe and midrange equipment, data storageand recovery, document management, as well as professional servicesto transform the delivery platforms.

Midwest Insurance Companies has signed a licensing agreementwith ISO for workers compensation data-reporting services. ISO willprovide Midwest with premium and loss information and unitstatistical reports the insurer can file with designatedstatistical agents and state rating bureaus.

The Phoenix Companies, Inc., has chosen AdminServers policyadministration platform to improve product design capabilities,time to market, and operating costs. Phoenix also will be the firstAdminServer client to use the platform for both life and annuityproducts.

Tokio Marine & Nichido Fire Insurance Co, Ltd. (U.S.Branch), selected FergTech, Inc., as its partner to produce anddistribute insurance and regulatory documents for the insurerscorporate name-change project.