A confessed software addict shares some generic programs that he's put to good use in his agency.

MAYBE I'm a software addict. It's hard not to be today, with all the wonderful products available. Sure, I'm fascinated with the latest technology because it's just so neat. But what really interests me are those innovations that insurance agencies can use to increase their productivity.

Agency management systems are certainly the focus of agencies' technology needs. But a host of programs designed for more general use have exciting potential for agencies as well. I always like to share my "finds" with others. I thus present a list of my favorite innovations. Some of them have been around a while, and others are relatively new. None of them works perfectly, but all of them can be of great benefit to agents and brokers.

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