A glimpse inside the personal technology arsenal and strategies that empower todays leading insurance IT professionals.

BY G. BARRY KLEIN, CPCU, CLU

In 1914, San Franciscan C.E. Cumberson had the misfortune of storing his car in his garage when the building burned down. Cumberson was reimbursed $2,200the entire value of his carby his insurer, AAA of Northern California, Utah, and Nevada, the very next day. That was the insurers first claims payment. In northern California today, one out of every four cars is insured by this second-largest affiliate in the AAA federation, which in 2003 brought in about $2 billion in direct premiums written for insurance, including auto, home, and life.

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