British Insurer To Use Clear Technology Platform

By Daniel Hays

NU Online News Service, Oct. 28, 9:36 a.m.EST?Software maker Clear Technology, Inc. of Westminster,Colo., said today it has licensed its Tranzax platform, which themakers said will automate a great variety of back office functions,to a British property-casualty insurer.

The terms of the agreement with Norwich Union Insurance, ofNorwich England were not disclosed.

In an interview, Clear Technology executives said that thecompany charges under $1 million for each different domain that itlicenses.

Clear said that Norwich, in a pilot earlier this year, used thesoftware to process subrogation claims that involve making recoveryfrom third parties.

John Kendall, founder and director of Clear, said the Tranzaxsoftware has the capacity to automate claims processes that involvean extensive series of tasks. Mr. Kendall said subrogation involves165 discrete activities.

"It takes the drudgery out of the process," said Mr. Kendall.The result is that claims personnel work on only those cases thatrequire real judgment calls, he said.

Simon Machell, claims director at Norwich, in a statementreleased by Clear, said the subrogation process "is dependent onhuman intervention to ensure that all appropriate actions arecarried out. Tranzax eliminates the potential for human error,giving us the desired process each and every time."

Mr. Kendall said that the Tranzax software leverages existinglegacy systems and moves employees from "green screens" to userfriendly technology on PCs.

Peter Bryant, chief executive officer of Clear, said his companyhas been negotiating with a U.S. auto insurer which found inproduction simulations that it had a 40 to 50 percent laborefficiency gain in processing medical injury claims using Tranzax.He declined to name the company.

Executives with Clear said that in the course of tailoring thesoftware to a company, they do a study with the firm to observethem at work and record all the processes that they are involvedin.