Ruth Goodwin Picked As CSR Of The Year


NU Online News Service, Aug. 1, 10:16 a.m. EST-A key industry awardfor insurance customer service representation has gone to Ruth E.Goodwin of the Davis Insurance Agency in Ludlow, Vt.

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Ms. Goodwin, it was announced today, has been selected as thewinner of the "2001 National Outstanding CSR of the Year Award" bythe Austin, Texas-based Society of Certified Insurance ServiceRepresentatives and the Society of Certified InsuranceCounselors.

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Ms. Goodwin, who receives $1,000 and a gold and diamond lapelpin with the award, was selected from a field of 36 state winners.Her employer receives a scholarship.

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A four-judge blue-ribbon panel that included NationalUnderwriter Editor-In-Chief Sam Friedman picked Ms. Goodwin from agroup of five finalists.

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Award candidates were judged on their individual contributionsto the insurance community and their essays on the topic, "MyGreatest Accomplishment as a CSR."

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Ms. Goodwin is a commercial lines CSR and claims coordinator whohas been in the insurance business nearly 20 years. She earned aCertified Insurance Service Representative designation in 1991.

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Ms. Goodwin is Vermont membership chair for the NationalAssociation of Insurance Women and a past chapter president.William T. Hold, the Society of CISR's chief executive officer,said Ms. Goodwin showed excellent communication skills andwillingness to go the extra mile for a client.

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The four other finalists were:

  • L. Joyce Jordon, Natural Resources Group of Aon Risk Services ofTexas, Inc. in Houston.

  • Patricia A. Koonce, Holmes Murphy & Associates, Omaha,Neb.

  • Glyda E. Meredith, Senn, Dunn, Marsh & Roland, Greensboro,N.C.

  • Sandra R. Phillips, Thames, Batre, Mattei, Beville & IsonInsurance, Mobile, Ala.



Reproduced from National Underwriter Property &Casualty/Risk & Benefits Management Edition, August 6, 2001.Copyright 2001 by The National Underwriter Company in the serialpublication. All rights reserved.Copyright in this article as anindependent work may be held by the author.




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