Customer Experience

Navigating consumer pricing, embedded insurance, advanced driver assistance systems and autonomous vehicles.

Despite digital transformation, telephones still play a vital role in policyholder relationships.

The online retail giant launched the home insurance aggregator in October 2022.

In 2024, empathy will drive insurance customer retention and operational efficiency.

Lifestory Research surveyed more than 8,400 Americans about their home insurer during the past 12 months.

According to data from the Federal Reserve, the number of U.S. households with net assets over $1 million grew 63% from 2019 to 2022.

Net Promoter Scores index policyholder loyalty by asking how likely they are to recommend their carrier.

In this slideshow, we'll explore insights from industry experts on what's ahead for agents and brokers in 2024.