Despite "an increasingly volatile risk environment" and a financial landscape that's largely dictated premium increases, the property and casualty (P&C) insurance sector maintained the same overall customer satisfaction rating in 2024 as it had in 2023, according to new research from the American Customer Satisfaction Index (ACSI).
Each year, the ACSI interviews thousands of consumers to rank financial services companies on a 100-point satisfaction scale. This year's survey acknowledges that carriers have been stressed by such factors as interest rate and financial uncertainly, social inflation and litigation, and climate change-related disasters. Regardless of those challenges, P&C insurers as a whole maintained a customer satisfaction rating of 77 out of 100, which was the same score the sector received in 2023.
The slideshow above illustrates top P&C insurance carriers for customer satisfaction in 2024, according to the ACSI.
The ACSI Insurance and Mortgage Lenders Study 2024 is based on 14,855 completed surveys. Customers were chosen at random and contacted via email between October 2023 and September 2024.
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