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Insurers are deploying new technologies to get facts fast, streamline response and aim to recalculate risk on the fly.
When it comes to coverage, the insurance industry is not new to big and abrupt changes – including autonomous vehicles.
Greater agility and quality control is moving the claims intake process away from a focus on commodified efficiency.
Leaders in the insurance industry anticipate massive change, but many are fighting against legacy systems.
Nothing tests a company's processes like a crisis.
