A robust risk management and employee advocacy model enabled American Airlines to reduce workers' comp claims. The airline employees roughly 130,000 people. (Image provided by American Airlines) A robust risk management and employee advocacy model enabled American Airlines to reduce workers' comp claims. The airline employees roughly 130,000 people. (Image provided by American Airlines)

Creating and managing an exceptional workers' compensation program is the backbone of Bryan Conner's role as manager of workers' compensation at American Airlines. From employee advocacy and 24/7 resource support to clinical consultations, the company's robust program and advocacy model has helped significantly reduce medical claims and litigation, while helping keep 65% of injured team members on the job.

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