In the aftermath of a fire, a flood or some other catastrophic event many homeowners are faced with the overwhelming task of filing a claim. Carriers must quickly assess the situation and take decisive action to help their policyholders get their lives back. For carriers, there is a need to balance great customer service with a cost-effective approach.

Complex claims involving smoke or water-damaged possessions can drag on, causing serious disruption for policyholders. Having detailed their losses, it can be a long wait while claims adjusters analyze the damage and determine precisely what can be salvaged and what needs to be replaced.

Keys to shortening claims cycle times