"Alexa, play Pandora. Alexa how does the traffic to Boston look today? Alexa, order light bulbs. Alexa, how much could I save by raising my auto deductible?"
I walk in the door, and Alexa is there for me. She's connected everywhere in my home, on my phone, and in my car. She's like a friend who I can count on to listen and do what I ask — that's the beauty of artificial intelligence! But can you imagine a world where smart speakers, driven by artificial intelligence, bring value to the insurance industry?
Whether I'm shopping for a new policy, have questions about one, or just want to pay a bill, what's most important to me as a consumer is speed, simplicity and ease of use. And those attributes are driving consumer adoption of voice-driven services. Believe it or not, soon it will be feasible to talk to an AI system to get answers and complete transactions, even for insurance and other more complex products.
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