Filed Under:Risk Management, Loss Control

4 Ways to Safeguard Jewelry

How checking in with clients could prove invaluable

As an agent or broker who works with high-net-worth clientele, chances are your clients often purchase jewelry for a loved one for special occasions such as birthdays and anniversaries, Mother's Day, graduations or weddings. However, with fine jewelry appreciating in value, coupled with various jewelry-related insurance nuances, your clients’ purchases could expose them to a wide range of new (and potentially costly) risks.

Here are four things you can do to help protect your clients’ jewelry purchases.

1. Verify the Value

Although the retail price paid for a piece of jewelry can serve as a general barometer of its value, you should advise clients to immediately get an independent appraisal of their new purchase.

Example: A jeweler acquired a gemstone several years ago, and stored the stone in its vault for many years — a common scenario. When selling to one of your clients, the jeweler likely priced that same stone for sale based on the original price it paid the jewelry wholesaler.

As diamonds and gemstones have increased in value over the past few years, the client's purchase is likely worth much more than the price paid. Advising a client to get an independent appraisal is a critical step to having the right level of protection in place.

2. Proceed with Caution

For those clients who receive jewelry as a present, they will likely, and understandably, want to wear their gifts immediately. New pieces are typically ready to go; however, clients who receive antique jewelry should carefully inspect a piece before wearing it.

For necklaces, bracelets and watches, ensure that the clasp is in working order and that the item remains secure. It seems obvious, but suggesting to clients that they take a few extra seconds to twist and turn their wrist or neck back and forth to verify the piece remains clasped before wearing it out can save a lot of heartache in the long run.

If a client has received a ring that's too large, for instance, you should advise them to take a ring to a jeweler to be correctly sized.

3. Avoid Drawing Unwanted Attention

If, after inspecting their piece, your client notices that their gift needs to be repaired, advise that they take it back to the retailer where it was purchased or to a specialized jeweler. When transporting the piece, however, suggest to clients that they carry it in a non-branded bag. Carrying an iconic Tiffany blue or Cartier red bag into the store can make your client a target to thieves who might be watching nearby.

Instead, when bringing their item to the store and when picking it back up, suggest that they carry their purchase inside a purse or in a nondescript shopping bag. It's not the most glamorous way to carry fine jewelry, but it can go a long way in diverting unwanted attention.

4. Seize the Opportunity

Now that you have your client's attention in helping them protect their fine jewelry, take the opportunity to discuss their broader spending priorities. Are they looking to make additional jewelry or fine art purchases? Are they thinking about starting another valuable articles collection, including wine or sports memorabilia.

Regardless of the specific items, having a yearly conversation, at minimum, with your clients about their upcoming spending priorities and existing insurance policies can help ensure they have sufficient protection in place.

Although it's important to review what their current insurance policies cover, it's also important to go over what they don't. Matching these gaps against a client's upcoming spending priorities helps you know you’re able to proactively fill any holes with the right coverage, ensuring your client is fully protected from the beginning.

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