Filed Under:Claims, Catastrophe & Restoration

Judge: Homeowner can sue insurer USAA on fraud claim

Andrew Zelak cleans the snow from his roof on Irving Place in Alden, N.Y., Nov. 20, 2014. The weight of the snow has caused problems around the area with roofs collapsing and structures fracturing. (Photo: AP/Gary Wiepert)
Andrew Zelak cleans the snow from his roof on Irving Place in Alden, N.Y., Nov. 20, 2014. The weight of the snow has caused problems around the area with roofs collapsing and structures fracturing. (Photo: AP/Gary Wiepert)

A western New York man may sue for fraud for allegedly being told by a claims representative that his homeowner’s insurance policy would not cover property damage that was caused by the 5- to 7-foot snowfall in a November 2013 storm, a federal judge ruled.

Nicholas Kraatz did not file a claim based on the conversation he said he had with the USAA Casualty Insurance Co. claims representative 12 days after the record-setting storm in the Buffalo area. Kraatz maintained that the representative told him that because of his high deductible — $8,040 — it was probably not in his best interests to file a claim.

When Kraatz finally did file a claim in August 2015 at the urging of a friend in the insurance business, USAA denied it, claiming it was not filed promptly, court papers showed.

Kraatz, described in his complaint as a disabled Iraq War veteran, said he ultimately was forced to take out a $171,000 second mortgage on his home to pay for damage caused by the storm.

‘No record’ of the call

In its papers, the insurer argued that it had no record of a conversation between Kraatz and a claims representative on Dec. 1, 2013, as Kraatz insists took place, and that the contact with him in August 2015 was the first for which it had documentation.

Although Kraatz was not able to produce a transcript of his Dec. 1, 2013, conversation with the USAA claims representative, he was able to show that he was dissuaded from filing a claim for property damage during a 14-minute call that day with the requisite specificity to defeat USAA's motion to dismiss the fraud charge, ruled Chief Judge Frank Geraci of the U.S. District Court for the Western District of New York in Kraatz v. USAA Casualty Insurance Co.

Because Kraatz’s policy covered the same kind of structural “collapse” caused by the weight of “snow, ice or sleet” that Kraatz contends occurred to the chimney, roof and garage of his Alden home under the accumulated weight of the huge 2013 snowfall, Geraci said a court could find that USAA acted with “falsity” in its dealings with the plaintiff.

“Given that plaintiff’s alleged description of the cause of damage is nearly identical to the description of damage which the policy covers, plaintiff’s allegation that the claims representative knew he was making a false statement when he said, on the spot, that that damage ‘would not be covered’ is persuasive and at least compelling as any competing inference,” Geraci wrote on March 6.

In addition to the structural damage caused by the snow and ice, Kraatz said his house became flooded when the precipitation melted after the weather warmed to 60 degrees following the storm. The flooding, in turn, triggered electrical fires in the house, his complaint said.

Consequential damages could be available

Geraci also said that as his case moves forward, Kraatz may seek as “consequential damages” for fraud the cost of borrowing money to reconstruct his home. The judge said that, contrary to USAA’s argument, an insurer should expect to be held liable for the cost of money that has to be borrowed if it is found to have fraudulently refused coverage to a policyholder.

Among the Kraatz claims that Geraci did dismiss on USAA’s motion were for negligent misrepresentation and punitive damages.

USAA disputes the plaintiff’s allegations, according to Roger Wildermuth, a spokesman for the insurer.

Joel Stashenko is a reported for the New York Law Journal, a sister publication. He can be reached at On Twitter: @JoelStashenko

Originally published on New York Law Journal. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.


15 costliest U.S. winter weather events by insured losses, 1980-2015

Winter storms caused an estimated $3.5 billion in insured losses in 2015, up from $2.6 billion in 2014.

Featured Video

Most Recent Videos

Video Library ››

Top Story

20 safest airlines to fly with in 2018

To recognize those leading the way, released its annual list of the world's safest airlines. Of the 409 airlines it monitors, 20 stand out as the 'best of the best.'

Top Story

11 ways cars will be smarter in 2018

Connected vehicle technology, better electric batteries, and 'infotainment' systems are just three of the trends for insurers and claims specialists to watch.

More Resources


eNewsletter Sign Up

Claims Connection eNewsletter

Breaking news on disasters, fraud, legal trends, technology, and CE initiatives for the P&C claim professional – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.