Filed Under:Claims, Auto

20 best car insurance companies of 2016 ranked by consumers

Insure.com’s customers rank 20 of the biggest insurers. (Photo: Shutterstock)
Insure.com’s customers rank 20 of the biggest insurers. (Photo: Shutterstock)

Which auto insurance companies do consumers prefer? Insure.com surveyed current customers of large car insurers and asked them to rate them based on five measurements.

Related: 9 consumer-friendly auto insurance innovations

Insure.com commissioned Op4G to survey more than 3,700 insurance customers nationwide in June 2016. The survey collected customer ratings for 20 leading companies in the auto category. Only current customers of the insurers on Insure.com’s lists were surveyed.

Related: 10 questions to help assess your clients' changing insurance needs

Auto insurers were ranked according to a weighted five-point measurement of the following factors:

  • Customer service

  • Value for price

  • Claims processing

  • Would renew and

  • Would recommend

Weighted measurements were derived from surveyed policyholders’ rank of prioritization of these factors.

Keep reading to find out which companies rank highest among consumers for auto insurance.

Related: 10 best all-wheel drive cars and SUVs in the snow

20. Farmers Insurance

 

Score (out of 100): 81.1

Value for price: 75
Customer service: 83
Claims service: 83
Customers who recommend: 83%

Related: Auto insurance rose over 7 percent in January's consumer price index

 

19. Esurance

 

Score: 81

Value for price: 81
Customer service: 80
Claims service: 92
Customers who recommend: 85%

18. Erie Insurance

 

Score: 85.4

Value for price: 89
Customer service: 87
Claims service: 80
Customers who recommend: 87%

Related: 8 ways telematics will shape insurance agencies in 2017

 

17. 21st Century Insurance

 

Score: 86.3

Value for price: 87
Customer service: 81
Claims service: 90
Customers who recommend: 87%

16. Liberty Mutual Insurance

 

Score: 86.5

Value for price: 80
Customer service: 86
Claims service: 96
Customers who recommend: 83%

Related: The most dangerous U.S. cities for pedestrians

 

15. The General Insurance

 

Score: 86.9

Value for price: 89
Customer service: 86
Claims service: 88
Customers who recommend: 85%

 

14. Allstate Fire and Casualty Insurance Co.

 

Score: 87

Value for price: 78
Customer service: 92
Claims service: 92
Customers who recommend: 86%

Related: 10 states with the best drivers

 

13. Safeco Insurance

 

Score: 87.6

Value for price: 89
Customer service: 89
Claims service: 84
Customers who recommend: 86%

 

12. Titan Insurance

 

Score: 88

Value for price: 88
Customer service: 85
Claims service: 89
Customers who recommend: 89%

Related: 10 states with the worst drivers

 

11. Geico

 

Score: 88.1

Value for price: 81
Customer service: 89
Claims service: 94
Customers who recommend: 87%

 

10. Nationwide Insurance

 

Score: 89

Value for price: 83
Customer service: 90
Claims service: 92
Customers who recommend: 88%

Related: Personal auto policies: 5 questions agents should ask buyers

 

9. American Family Insurance

 

Score: 89.2

Value for price: 90
Customer service: 90
Claims service: 88
Customers who recommend: 86%

 

8. Progressive Group of Insurance Cos.

 

Score: 89.6

Value for price: 86
Customer service: 88
Claims service: 93
Customers who recommend: 88%

Related: The Hartford Tops Auto Claims Study

 

7. The Hartford

 

Score: 90.2

Value for price: 91
Customer service: 90
Claims service: 88
Customers who recommend: 88%

 

6. State Farm Mutual Automobile Insurance Co.

 

Score: 90.4

Value for price: 85
Customer service: 92
Claims service: 92
Customers who recommend: 88%

Related: Auto claims face a bumpy road ahead

 

5. Mercury Insurance

 

Score: 91.1

Value for price: 93
Customer service: 94
Claims service: 90
Customers who recommend: 86%

 

4. Travelers Cos.

 

Score: 91.2

Value for price: 89
Customer service: 91
Claims service: 98
Customers who recommend: 84%

Related: How driving habits are changing the auto insurance industry

 

3. CSAA Insurance Group

 

Score: 91.3

Value for price: 92
Customer service: 88
Claims service: 93
Customers who recommend: 90%

 

2. Auto Club of Southern California

 

Score: 94.8

Value for price: 95
Customer service: 94
Claims service: 96
Customers who recommend: 91%

Related: Top 8 consumer concerns about self-driving cars

 

1. USAA

 

Score: 97.2

Value for price: 91
Customer service: 100
Claims service: 100
Customers who recommend: 92%

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