The J.D. Power 2016 U.S. Home Insurance Study has named a new leader in renters' insurance customer satisfaction.

By surveying consumers and measuring their satisfaction with interations; policy offerings; price, billing process and policy information; and claims, Westlake Village, California-based market research company J.D. Power found an overall increase in satisfaction with companies offering renters' insurance.

On average, customers report an annual premium charge of $259 for renters' insurance in 2016, remaining relatively unchanged over the past few years. With the industry rates stable, improvements in the customer experience allow insurers to stand out from the competition.

Improving communication, efficiency

Improved communication is helping customers to see the value in the products they purchase, which is particularly important for renters' insurance. In 2016, overall customer satisfaction with renters' insurance companies is 825 (on a 1,000-point scale) , a 17-point increase from 2015, according to J.D. Power.

“By pleasing their current customers, which builds loyalty and advocacy, insurers benefit financially,” said Valerie Monet, director of the insurance practice at J.D. Power. “Customers don’t often just pocket the savings that result from stable premiums. If they are happy with their current insurer, they will frequently modify their policy by increasing their coverage or purchasing additional insurance with the savings, such as adding riders for high-priced items, like jewelry, artwork and family heirlooms.”

Check out J.D. Power's 2016 ranking of the top 15 renters' insurance companies, based on customer satisfaction:

Travelers insurance logo

15. Travelers

Customer satisfaction score: 788.

Website: travelers.com.

14. Safeco Insurance

Customer satisfaction score: 801.

Website: safeco.com.

13. Liberty Mutual

Customer satisfaction score: 812.

Website: libertymutual.com.

12. CSAA Insurance Group

Customer satisfaction score: 812.

Website: csaa-insurance.aaa.com.

MetLife renters insurance

11. MetLife

Customer satisfaction score: 815.

Website: metlife.com.

10. Farmers

Customer satisfaction score: 815.

Website: farmers.com.

9. Nationwide

Customer satisfaction score: 817.

Website: nationwide.com.

Geico renters insurance

8. Geico

Customer satisfaction score: 820.

Website: geico.com.

Auto Club of Southern California

7. Auto Club of Sourthern California Insurance Group

Customer satisfaction score: 821.

6. Progressive

Customer satisfaction score: 825.

Website: progressive.com.

Allstate renters insurance

5. Allstate

Customer satisfaction score: 829.

Website: allstate.com.

4. State Farm

Customer satisfaction score: 832.

Website: statefarm.com.

3. Erie Insurance

Customer satisfaction score: 834.

Website: erieinsurance.com.

American Family renters insurance

2. American Family

Customer satisfaction score: 836.

Website: amfam.com.

1. Hartford Financial Services Group

Customer satisfaction score: 841.

Website: thehartford.com.

Hartford Financial Services Group ranks highest in the renters' insurance segment for the first time, with a score of 841. Hartford performs particularly well in the billing process and policy information, interaction and policy offerings factors.

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15 top renters' insurance companies, based on customer satisfaction

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