Filed Under:Markets, Personal Lines

20 auto insurance companies ranked from worst to best by consumers

Insure.com surveyed current customers of 20 large car insurers to find out how they rate their insurers on five important measurements. (Photo: Thinkstock)
Insure.com surveyed current customers of 20 large car insurers to find out how they rate their insurers on five important measurements. (Photo: Thinkstock)

Who do customers think are the best auto insurance companies?

Insure.com surveyed current customers of 20 large car insurers to find out how they rate their insurers on five important measurements. While finding the lowest price is important to many car insurance shoppers, customer satisfaction is important for many consumers making a decision to keep or switch insurance providers.

The annual Insure.com survey asked customers of the selected car insurance companies what they think of their insurers' prices, customer service and handling of claims. They also asked customers whether they would recommend their insurance company to a friend and whether they plan to renew their current policy.

Related: J.D. Power releases new auto claims satisfaction study

The auto insurance industry is loaded with big companies, but owning a large share of the market is no guarantee that your customers are satisfied. The 2016 results reveal that some car insurers are creating lots of happy customers, while others are not as successful.

Here are the scores and rankings for all 20 car insurance companies in the 2016 Insure.com survey.

Automobile Club of Southern California logo

 

20th place: Auto Club of Southern California.

Overall score: 77.9 (4 stars out of 5; 112 reviews).

Customers who recommend this carrier: 72%.

Customers who plan to renew: 85%.

Claims processing stars: 3.5 out of 5.

Financial strength ratings: A+.

 

21st Century insurance logo

19th place: 21st Century Insurance.

Overall score: 78.1 (4 stars; 157 reviews).

Customers who recommend this carrier: 83%.

Customers who plan to renew: 89%.

Claims processing stars: 3.5.

Financial strength ratings: A.

Travelers Insurance logo

18th place: Travelers.

Overall score: 78.7 (4.5 stars; 114 reviews).

Customers who recommend this carrier: 74%.

Customers who plan to renew: 84%.

Claims processing stars: 4.5.

Financial strength ratings: A++.

esurance, an Allstate Company logo

17th place: Esurance.

Overall score: 79.6 (4 stars; 127 reviews).

Customers who recommend this carrier: 78%.

Customers who plan to renew: 835.

Claims processing stars: 4.5.

Financial strength ratings: A+.

Mercury Insurance logo

16th place: Mercury Insurance.

Overall score: 79.6 (4 stars; 121 reviews).

Customers who recommend this carrier: 75%.

Customers who plan to renew: 83%.

Claims processing stars: 4.5.

Financial strength ratings: A-.

American Family Insurance logo

15th place: American Family Insurance.

Overall score: 80.7 (4 stars; 170 reviews).

Customers who recommend this carrier: 79%.

Customers who plan to renew: 91%.

Claims processing stars: 4.

Financial strength ratings: A+.

Farmers Insurance logo

14th place: Farmers Insurance.

Overall score: 81.4 (4 stars; 170 reviews).

Customers who recommend this carrier: 78%.

Customers who plan to renew: 86%.

Claims processing stars: 4.5.

Financial strength ratings: A-

Titan Insurance logo

13th place: Titan Insurance.

Overall score: 82 (4 stars; 119 reviews).

Customers who recommend this carrier: 88%.

Customers who plan to renew: 84%.

Claims processing stars: 5.

Financial strength ratings: A+.

Liberty Mutual Insurance logo

12th place: Liberty Mutual.

Overall score: 82.1 (4 stars; 137 reviews).

Customers who recommend this carrier: 78%.

Customers who plan to renew: 91%.

Claims processing stars: 4.

Financial strength ratings: A.

Allstate Insurance logo

11th place: Allstate.

Overall score: 82.6 (4 stars; 478 reviews).

Customers who recommend this carrier: 84%.

Customers who plan to renew: 85%.

Claims processing stars: 4.

Financial strength ratings: A+.

MetLife insurance logo

10th place: MetLife.

Overall score: 84.3 (4.5 stars; 114 reviews).

Customers who recommend this carrier: 78%.

Customers who plan to renew: 96%.

Claims processing stars: 4.

Financial strength ratings: A+.

Nationwide is on your side logo

9th place: Nationwide.

Overall score: 84.5 (4.5 stars; 161 reviews).

Customers who recommend this carrier: 79%.

Customers who plan to renew: 93%.

Claims processing stars: 4.

Financial strength ratings: A+.

Geico insurance logo

8th place: Geico.

Overall score: 85.7 (4.5 stars; 446 reviews).

Customers who recommend this carrier: 83%.

Customers who plan to renew: 91%.

Claims processing stars: 4.

Financial strength ratings: A++. 

The General Insurance logo

7th place: The General Insurance.

Overall score: 85.9 (4.5 stars; 111 reviews).

Customers who recommend this carrier: 86%.

Customers who plan to renew: 86%.

Claims processing stars: 5.

Financial strength ratings: A-.

Progressive insurance logo

6th place: Progressive.

Overall score: 86.2 (4.5 stars; 278 reviews).

Customers who recommend this carrier: 82%.

Customers who plan to renew: 96%.

Claims processing stars: 3.5.

Financial strength ratings: A+.

The Hartford insurance logo

5th place: The Hartford.

Overall score: 86.2 (4.5 stars; 122 reviews).

Customers who recommend this carrier: 84%.

Customers who plan to renew: 93%.

Claims processing stars: 4.5.

Financial strength ratings: A+.

Erie Insurance logo

4th place: Erie Insurance.

Overall score: 87.1 (4.5 stars; 125 reviews).

Customers who recommend this carrier: 85%.

Customers who plan to renew: 93%.

Claims processing stars: 5.

Financial strength ratings: A+.

State Farm logo

3rd place: State Farm.

Overall score: 87.2 (4.5 stars; 474 reviews).

Customers who recommend this carrier: 81%.

Customers who plan to renew: 90%.

Claims processing stars: 4.

Financial strength ratings: A.

USAA insurance logo

2nd place: USAA.

Overall score: 87.5 (4.5 stars; 131 reviews).

Customers who recommend this carrier: 91%.

Customers who plan to renew: 92%.

Claims processing stars: 4

Financial strength ratings: A++. 

CSAA Insurance Group

1st place: AAA Insurance | CSAA Insurance Group.

Overall score: 90.4 (4.5 stars; 137 reviews).

Customers who recommend this carrier: 87%.

Customers who plan to renew: 94%.

Claims processing stars: 5.

Financial strength ratings: A+.

Related: 24 car insurance companies ranked on shopping experience satisfaction

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