Ernie Feirer is vice president and general manager, Commercial Insurance, LexisNexis Risk Solutions.
Technology has intensified the service expectations in nearly all industries. What was introduced in insurance 25 years ago, now you can’t do business without. Today, we’re in the age of comparison, using social media and mobile for many transactions. The time has come for business customers, who continue to increase their own automation to improve customer service, but don’t always receive reciprocity from the commercial property-casualty insurance industry.