nGI: Joey Giangola

Broker, Giangola Insurance Agency

Years at company: 4 years
College: Walsh University, ‘06
Organizations: NAFIA

What skills do you think young agents need?
Care about every person you insure as if that person is your own mother. But if you want something more tactical, every agent needs passable writing skills. Not “writing business,” but pen-to-paper or fingers-to-keyboard writing. That drives forward everything you do. Good writing is at the core of emails, blog posts, social media updates, video scripts, website copy and much more.

What’s your mantra for success?
Never be afraid to learn something new. The moment that you are, you prevent yourself from reaching your full potential. You don’t have all the answers and you never will, but you better not hesitate to find and understand as many as you can.

How did you determine that insurance was a viable career choice?
I grew up in an insurance family. I definitely ended up here by accident, but I realized I was in a position to affect people’s lives in a very unique and meaningful way. Because insurance is as much of a family business as any industry, it really is always something in the back of the mind.

How do you balance work and personal life?
As an agent who works primarily from a home office and only makes a handful of appearances in the actual office each month, it’s easy for work and personal life to blend together and even harder to separate. I challenge myself to commit to both equally. Every part of your life is connected; neglecting one in favor of another will only do more harm than good in the long run.

What do you see as your biggest strength in this industry?
My biggest strength is the ability to translate the “traditional” insurance sales process online. My experience with online media prior to joining the business offers giant shortcuts in creating and producing quality, educational content for people to consume. This is a concept some agents and companies are slowly getting around to, yet others have yet to even acknowledge its existence.

What is an important lesson you learned when joining a professional working environment?
Having limited experience working in a “professional” environment, most of my observations and lessons have come from afar. However, what I would say is don’t get caught up in the “nickel and diming” of who’s who and what’s what. You’re there to do a job, not talk about the way your job is done. Don’t waste your time complaining about what’s wrong. Instead, find a way to fix it or work around it.

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