J.D. Power: 2013 Auto Satisfaction Falters As Rates Rise

Insureds aren't thrilled about higher auto insurance premiums, but carriers can assuage some of the pain with better communication.

By Christina Bramlet | Updated on June 24, 2013

Perhaps with the exception of Californians, most U.S. consumers are paying substantially more to insure their vehicles this year, without seeing immediate tangible benefits. As a result, they are generally less satisfied with their coverage, according to J.D. Power and Associates’ most recent study.

“In 2013, there is a sharp rise in the number of customers who have experienced premium increases,” explains Jeremy Bowler, senior director of the global insurance practice at J.D. Power.” The dollar amount of those increases is also larger, averaging $153 in 2013, compared with an average rate increase of $113 reported in the 2012 study.”

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