Company: Oceanwide
Products: Genoa and Bridge
Representative: Rob Copenhaver, Vice President of Sales, North America
To what do you attribute the positive ratings from your customers?
In over 16 years Oceanwide has never lost a customer. We attribute this to our customer-centric product innovations, responsiveness to custom requirements, and customer care and support. We engage our customers on a regular basis to understand their business needs, workflows and challenges and leverage product customizations to benefit all of our clients. Our customer support is available 24/7.
How do you communicate with your insurance carrier customers to meet their needs?
We solicit feedback from our customers through our dedicated account managers who are in regular contact with our customers, and prioritize many new product features and improvements based on customer and market demand. These improvements are typically implemented on a platform-wide basis, not as product enhancements, ensuring all our customers benefit from new product innovations. Oceanwide also hosts several client events, including an annual user conference.
What are some of the positive developments your company has achieved in the past year to make your product stand out amid a crowded solution-provider market?
The flexibility of Oceanwide’s solutions and their configurable nature has led to many types of implementations in the past year. As a modular, multi-line solution, BRIDGE can address specific needs or it can provide an “end-to-end” solution. Oceanwide’s systems have been used as a PAS solution, an underwriting workstation, and for direct to consumer distribution. From the PAS perspective, BRIDGE and Genoa have been implemented for different specialty products across various lines, leveraging components to provide a comprehensive solution. BRIDGE has been implemented as an underwriter workstation, providing underwriters with the ability to process business of all types using product-specific workflows that incorporate quote management and reservation, binding authority, automated rating, and management of underwriting pricing discretion.
