Company: Napersoft
Product: CCM/zCCM
Representative: Tom Grannan, Chief Technology Officer
To what do you attribute the positive ratings from your customers?
Grannan: “Napersoft is pleased to have achieved excellent results again this year. The fact that our customers are willing to give us such positive ratings is a real indication of our commitment to their success with our solutions.
How do you communicate with your insurance carrier customers to meet their needs?
Grannan: “Napersoft communicates with customers by utilizing e-mail marketing as well as through close collaboration with our customer support team and professional services staff. We focus on providing personalized attention to every customer. We aim to improve our customers' experiences and knowledge of how to use Napersoft CCM most effectively. As a result, our products have provided benefits to customers including improved customer satisfaction.
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