2013 RAVE Award Winner: Napersoft

Product: CCM/zCCM

Company: Napersoft
Product: CCM/zCCM
Representative: Tom Grannan, Chief Technology Officer

To what do you attribute the positive ratings from your customers?
Grannan: “Napersoft is pleased to have achieved excellent results again this year. The fact that our customers are willing to give us such positive ratings is a real indication of our commitment to their success with our solutions.

How do you communicate with your insurance carrier customers to meet their needs?
Grannan: “Napersoft communicates with customers by utilizing e-mail marketing as well as through close collaboration with our customer support team and professional services staff. We focus on providing personalized attention to every customer. We aim to improve our customers’ experiences and knowledge of how to use Napersoft CCM most effectively. As a result, our products have provided benefits to customers including improved customer satisfaction.

What are some of the positive developments your company has achieved in the past year to stand out amid a crowded solution-provider market?
Grannan: “In November, Napersoft released new functionality for Napersoft CCM 7. The new capabilities bring new levels of ease-of-use to template authors and introduce new capabilities for the composition of repeating rows and sections. Customers have found the re-designed navigation and menu features make it quicker and easier to create templates. They have also found the enhanced functionality to allow for more flexible and expanded types of document compositions.

Background: Napersoft is a provider of customer communications management software solutions. For more than 25 years, Napersoft has assisted commercial and governmental customers of all sizes implement document creation and distribution solutions. Napersoft’s solutions help improve customer satisfaction, reduce costs, increase productivity, reduce IT support, and increase revenue by streamlining business processes for document creation, publishing, distribution and archiving of all types of documents such as letters, correspondence, policies, statements, agreements, explanation of benefits, and other forms of personalized communication.

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