2013 RAVE Award Winner: Napersoft

Product: CCM/zCCM

Company: Napersoft
Product: CCM/zCCM
Representative: Tom Grannan, Chief Technology Officer

To what do you attribute the positive ratings from your customers?
Grannan: “Napersoft is pleased to have achieved excellent results again this year. The fact that our customers are willing to give us such positive ratings is a real indication of our commitment to their success with our solutions.

How do you communicate with your insurance carrier customers to meet their needs?
Grannan: “Napersoft communicates with customers by utilizing e-mail marketing as well as through close collaboration with our customer support team and professional services staff. We focus on providing personalized attention to every customer. We aim to improve our customers’ experiences and knowledge of how to use Napersoft CCM most effectively. As a result, our products have provided benefits to customers including improved customer satisfaction.

What are some of the positive developments your company has achieved in the past year to stand out amid a crowded solution-provider market?
Grannan: “In November, Napersoft released new functionality for Napersoft CCM 7. The new capabilities bring new levels of ease-of-use to template authors and introduce new capabilities for the composition of repeating rows and sections. Customers have found the re-designed navigation and menu features make it quicker and easier to create templates. They have also found the enhanced functionality to allow for more flexible and expanded types of document compositions.

Background: Napersoft is a provider of customer communications management software solutions. For more than 25 years, Napersoft has assisted commercial and governmental customers of all sizes implement document creation and distribution solutions. Napersoft’s solutions help improve customer satisfaction, reduce costs, increase productivity, reduce IT support, and increase revenue by streamlining business processes for document creation, publishing, distribution and archiving of all types of documents such as letters, correspondence, policies, statements, agreements, explanation of benefits, and other forms of personalized communication.


Resource Center

View All »

Complimentary Case Study: Helping achieve your financial goals By:...

Find out how a Special Investigation Unit used TLOxp to save the company money and...

Do Your Clients Hold The Right CDL License?

Learn about the various classes of CDL Licenses and the industries that are impacted by...

Integrated Content & Communications: A Key Business Issue For Insurers

Insurers are renewing their focus on top line growth, and many are learning that growth...

High Risk Insurance Coverage in the E&S Market

Experts discuss market conditions, trends and projected growth in a rapidly changing niche.

Top E-Signature Security Requirements

This white paper covers the most important security features to look for when evaluating e-signatures...

EPLI Programs Crafted Just For Your Clients

Bring us your restaurant clients, associations and other groups and we’ll help you win more...

Is It Time To Step Up And Own An Agency?

Download this eBook for insight on how to determine if owning an agency is right...

Claims - The Good The Bad And The Ugly

Fraudulent claims cost the industry and the public thousands of dollars in losses. This article...

Leveraging BI for Improved Claims Performance and Results

If claims organizations do not avail themselves of the latest business intelligence (BI) tools, they...

Top 10 Legal Requirements for E-Signatures in Insurance

Want to make sure you’ve covered all your bases when adopting e-signatures? Learn how to...

Tech Digest eNewsletter

Technology related insights for insurance professionals including key developments, solution providers and news briefs from the carrier front – FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.