2013 RAVE Award Winner: Insuresoft

Product: The Diamond System

Company: Insuresoft
Product: The Diamond System
Representative: Terry Brown, Vice President of Product Management

To what do you attribute the positive ratings from your customers?
Brown: “Insuresoft firmly believes in the value of getting to know its customers and understanding what drives their business needs. We partner with them to develop a roadmap that allows continuous integration of new features and technology. We rely on our team to canvass the market to learn where the industry is going, but  many of our best new features are the result of the collaborative design work we do with our customers.”

How do you communicate with your insurance carrier customers to meet their needs?
Brown: “Insuresoft communicates with its customers through direct communication between the Insuresoft account lead and the project manager on the carrier side, quarterly focus groups, annual user group meetings, and executive roundtable discussions. We utilize a proprietary collaboration tool to manage customer requests and assign them to the appropriate customer builds based on priority. We are expanding that tool to support product and technology alerts. More important than any tool or process, however, is the open communication we have with our customer base that allows us to discuss critical needs and establish a product and technology roadmap that is in line with their business drivers.”

What are some of the positive developments your company has achieved in the past year to your product stand out amid a crowded solution-provider market?
Brown: “The biggest development is the release of a new product called Diamond Composer, which pulls together the various components necessary to implement a new state or line of business, including, but not limited to, creating workflows, modifying screen layouts, writing rules, and updating rating. Composer will allow a business user to make changes based on business needs through an intuitive designer component while being hosted in a private cloud.”

Background: Insuresoft offers a suite of products and services that are configured to meet the needs of insurance companies and MGAs in North America. The Diamond System is a policy admin system for both personal and commercial lines carriers. 

Check out the rest of the winners and read their profiles now!

Comments

Resource Center

View All »

Contractors General Liability Coverage 102

What is a prior work exclusion? Which option is right for my client? Why do...

Sign up today to get a 50% matching credit -...

Insurance marketing sometimes seems like it's a game of swings and misses, but we're here...

Guide: 5 Steps to Selling Cyber

Cyber risk and data security is on the agenda of every business owner and executive....

Citation Correlation

Do rigger and signalperson qualifications correlate with the cause of crane and rigging accidents? ...

Complete Guide to Electronic Signatures in Property & Casualty Insurance...

In property and casualty insurance, closing new business quickly is key. Learn how to leverage...

INSTANT ACCESS: Complimentary Sales Closer Questionnaires

Help property owners or managers compare your commercial residential property insurance coverage vs. the competition....

Determining Vacant Property Perils and Valuations

Are your clients fully covered for Vacant Properties? In this economic climate, your insureds may...

Risk Management for Law Firms

This package of 3 concise risk management articles offers straightforward content and practical suggestions law...

Guide: Top 15 E&O Risks-And How To Avoid Them

Accidents happen. But when it's an errors and omissions oversight, that accident can open your...

We'll Show You How to Reach Your Sales Goals

Whether you work alone or have a team of agents working for you, we can...

Tech Digest eNewsletter

Technology related insights for insurance professionals including key developments, solution providers and news briefs from the carrier front – FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.