Filed Under:Carrier Innovations, Information Security

2013 RAVE Award Winner: Guidewire Software

Product: ClaimCenter

Company: Guidewire Software
Product: ClaimCenter
Representative: Brian Vannoni, Director, Product Marketing

To what do you attribute the positive ratings from your customers?
Vannoni: “We would like to thank Tech Decisions and Novarica and especially our customers for this award. We believe our focus on software, delivery, and customer commitment has enabled us to achieve positive customer ratings.”

How do you communicate with your insurance carrier customers to meet their needs?
Vannoni: “We value our customer relationships and collaborate closely with our customers throughout the development process. Product and regional user groups and our annual user conference enable us to regularly get feedback from customers and also to preview some of the innovative themes we have in mind for future versions. In addition, we have connected our community of in-production ClaimCenter customers via Guidewire Live, which enables them to share benchmarking data and communicate with one another.

What are some of the positive developments your company has achieved in the past year to make your product stand out amid a crowded solution-provider market?
Vannoni: “Guidewire is 100 percent focused on building next-generation p&c core systems, enabling insurers to replace the legacy systems that have prevented them from running their business the way they want to. We are excited to celebrate ClaimCenter’s 10th anniversary this year, and we continue to enhance the product in innovative ways. This past year we launched Guidewire Live for our in-production ClaimCenter customers. Guidewire Live brings together the Guidewire customer community to share and compare data to help them know more about their businesses and how they compare to their peers.”

Background: Guidewire provides flexible core systems that enable you to deliver insurance the way you want to. The core system suite spans the entire p&c lifecycle—underwriting, policy administration, billing, claims and reinsurance management. Guidewire s focuses on one challenge: enabling you to replace your legacy core systems. The work is complicated, requiring a deep understanding of both the insurance business and expert software engineering. 

Check out the rest of the winners and read their profiles now!

Featured Video

Most Recent Videos

Video Library ››

Top Story

20 best car insurance companies of 2016 ranked by consumers

What are the best auto insurance companies?’s customers rank 20 of the biggest insurers.

Top Story

7 things insurance agents need to know about P2P insurance

Insurance agents and brokers face competition from a variety of sources, including P2P start-ups. Here are seven things you need to know about them.

More Resources


eNewsletter Sign Up

Carrier Innovations eNewsletter

Critical news on the latest tech solutions, information security, analytics and data tools and regulatory changes to help decision-makers at insurance carriers keep their business thriving – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.