Company: Guidewire Software
Product: ClaimCenter
Representative: Brian Vannoni, Director, Product Marketing
To what do you attribute the positive ratings from your customers?
Vannoni: “We would like to thank Tech Decisions and Novarica and especially our customers for this award. We believe our focus on software, delivery, and customer commitment has enabled us to achieve positive customer ratings.”
How do you communicate with your insurance carrier customers to meet their needs?
Vannoni: “We value our customer relationships and collaborate closely with our customers throughout the development process. Product and regional user groups and our annual user conference enable us to regularly get feedback from customers and also to preview some of the innovative themes we have in mind for future versions. In addition, we have connected our community of in-production ClaimCenter customers via Guidewire Live, which enables them to share benchmarking data and communicate with one another.
What are some of the positive developments your company has achieved in the past year to make your product stand out amid a crowded solution-provider market?
Vannoni: “Guidewire is 100 percent focused on building next-generation p&c core systems, enabling insurers to replace the legacy systems that have prevented them from running their business the way they want to. We are excited to celebrate ClaimCenter’s 10th anniversary this year, and we continue to enhance the product in innovative ways. This past year we launched Guidewire Live for our in-production ClaimCenter customers. Guidewire Live brings together the Guidewire customer community to share and compare data to help them know more about their businesses and how they compare to their peers.”
Background: Guidewire provides flexible core systems that enable you to deliver insurance the way you want to. The core system suite spans the entire p&c lifecycle—underwriting, policy administration, billing, claims and reinsurance management. Guidewire s focuses on one challenge: enabling you to replace your legacy core systems. The work is complicated, requiring a deep understanding of both the insurance business and expert software engineering.
