Company: Guidewire Software
Product: ClaimCenter
Representative: Brian Vannoni, Director, Product Marketing

To what do you attribute the positive ratings from your customers?
Vannoni: "We would like to thank Tech Decisions and Novarica and especially our customers for this award. We believe our focus on software, delivery, and customer commitment has enabled us to achieve positive customer ratings."

How do you communicate with your insurance carrier customers to meet their needs?
Vannoni: "We value our customer relationships and collaborate closely with our customers throughout the development process. Product and regional user groups and our annual user conference enable us to regularly get feedback from customers and also to preview some of the innovative themes we have in mind for future versions. In addition, we have connected our community of in-production ClaimCenter customers via Guidewire Live, which enables them to share benchmarking data and communicate with one another.

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