Filed Under:Claims, Education & Training

It's Fourth and Goal; What's Your Call?

What came first, the chicken or the egg? It is a question pondered for eons. This brings us to the 21st century version, where business leaders may ask, "What’s more important, the person or the tool?" It is an interesting proposition, and one worthy of consideration.  

As I sit in the airport, preparing to board that flight to Houston it seems that the mechanic inspecting the plane is pretty darn important. But what if he lacks the tools to fix the problem? Likewise, what if he has the tools to fix the problem but doesn’t know how to identify the issue?

The Fundamentals

The key to success among industry leaders has been effectively leveraging people, processes and technology. As business leaders, irrespective of industry, outcomes are driven by having the right people in the right positions. After all, if it is fourth and goal with inches to go, 2 seconds left on the clock and your team  down by four, who gets the ball?  Conventional wisdom may dictate leveraging your greatest athlete. But won’t the defense be expecting that?   Herein lies the problem if you don’t have “A” caliber talent in every position.   

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