Filed Under:Claims, Auto

Voice of the Customer: Consumers on the Insurance Experience

Customers weigh in on what matters most to them when buying insurance

In the interest of learning from “regular Joe” insureds across America their thoughts and opinions on the insurance experience, NU asked a sample of carrier customers—our friends and families—about the decisions that factor into their purchase decision (price? advertising?); whether a relationship with an insurance agent is important to them; whether they were satisfied with the way their carrier handled their last claim; and if they’ve actually ever read their policy, among other questions.

Here are their responses.

Russ Drafahl, 52

Dubuque, Iowa

Robert Dudek, 40

Los Angeles

Paul Hayes , 47

Birmingham, Ala.

Conrad Rousseau, 50

Marblehead, Mass.

Dr. Yelena Kipervas, 45

Bartonsville, Pa.

Marjorie Carvalho, 39

Springfield, Ill.

Berent Lawton, 36

Temecula, Calif.

Javier Hernandez, 40

Arlington, Va.

Brendan Coyle, 34

Virginia Beach, Va.

Bill Deale, 29

Los Angeles, Calif.

Vanessa Pacini, 38

Brooklyn, N.Y.

Brian August, 51

New York, N.Y.

Harvey Araton, 58

Montclair, N.J.

Jeffrey Weissman, 50

River Vale, N.J.

Sebastiano Cirmi, 59

Staten Island, N.Y.

Valerie Veith, 40

Belmar, N.J.

Giuseppa Scire, 53,

Staten Island, N.Y.

Don Mentiply, 36

Knox, N.Y.

Featured Video

Most Recent Videos

Video Library ››

Top Story

20 of the wealthiest places in America

If you want to build your roster of high-net-worth clients, these are the cities you should be targeting.

Top Story

What grade does your state get for its insurance regulations?

Eight states received an “A” grade, and one state received an “F.” Insurance is regulated almost entirely by the state level, and here's a report card on how the states are doing.

More Resources


eNewsletter Sign Up

Claims Connection eNewsletter

Breaking news on disasters, fraud, legal trends, technology, and CE initiatives for the P&C claim professional – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.