Filed Under:Claims, Auto

Voice of the Customer: Consumers on the Insurance Experience

Customers weigh in on what matters most to them when buying insurance

In the interest of learning from “regular Joe” insureds across America their thoughts and opinions on the insurance experience, NU asked a sample of carrier customers—our friends and families—about the decisions that factor into their purchase decision (price? advertising?); whether a relationship with an insurance agent is important to them; whether they were satisfied with the way their carrier handled their last claim; and if they’ve actually ever read their policy, among other questions.

Here are their responses.

Russ Drafahl, 52

Dubuque, Iowa

Robert Dudek, 40

Los Angeles

Paul Hayes , 47

Birmingham, Ala.

Conrad Rousseau, 50

Marblehead, Mass.

Dr. Yelena Kipervas, 45

Bartonsville, Pa.

Marjorie Carvalho, 39

Springfield, Ill.

Berent Lawton, 36

Temecula, Calif.

Javier Hernandez, 40

Arlington, Va.

Brendan Coyle, 34

Virginia Beach, Va.

Bill Deale, 29

Los Angeles, Calif.

Vanessa Pacini, 38

Brooklyn, N.Y.

Brian August, 51

New York, N.Y.

Harvey Araton, 58

Montclair, N.J.

Jeffrey Weissman, 50

River Vale, N.J.

Sebastiano Cirmi, 59

Staten Island, N.Y.

Valerie Veith, 40

Belmar, N.J.

Giuseppa Scire, 53,

Staten Island, N.Y.

Don Mentiply, 36

Knox, N.Y.

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