Filed Under:Agent Broker, Agency Technology

Avalon Sets the Pace in Customer Service, Risk Management for Logistics Industry

Agency takes insurance relationships a step further to become ‘business partners’ with clients, promoting behavior that improves loss outcomes.

An insurance agency servicing the global trade and transportation industry needs to be as fast and efficient as its logistics-obsessed clients.

And even more important for success, risk management expertise is necessary in an industry governed by ever-changing domestic and international laws and regulations.

As global shippers, the exposures faced by Avalon’s clients include liability under international treaties and conventions as well as a host of territorial issues. Often, clients will have less than 30 days to comply with new statutes.

To help its clients deal with this complex regulatory landscape, Avalon is involved in more than 60 logistics-related trade associations at an international, national and local level, and its regular attention to detail enables clients to stay abreast of changes as early as possible—and make sure the right protections are in place.

Technology Drives Service

But it’s Avalon’s commitment to investing in cutting-edge technology—with the goal of making all transactions instantaneous and transparent—that elevates its customer-service capabilities and helps the company attain a 95 percent retention rate (98 percent in some lines of business).

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