(Editor's Note: This article has been contributed by Wayne Denham, BSME, a senior engineer at ARCCA, Inc. and master automotive technician.)
When presented with an incident loss description that does not appear to correlate with the vehicle's actual physical damage, a claims adjuster must consider whether the damage could have been “enhanced” or otherwise fraudulently orchestrated.
To facilitate accurate claims processing, he or she may consult a forensic engineer, who will then carefully examine the facts of the case. During the course of a given investigation, this forensic expert will employ various scientific methods to determine if the injuries claimed are consistent with the circumstances of the accident.
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