Providing the best customer service for claimants is what distinguishes the top property & casualty insurers, so it makes sense that many of Guidewire Software’s ClaimCenter customers believe customer service drives Guidewire’s success as well.
In fact, Brian Desmond, vice president, marketing for Guidewire, believes the single most important reason for Guidewire’s success is its track record of delivering for its customers.
“There are close to 100 Guidewire implementations that are live in production,” he says. “We’ve had an unparalled level of implementation success. That success rate counts for a lot in an industry that, in the past, has been undeserved by technology vendors.”
Desmond explains that one of Guidewire’s core principles is to develop software that is truly upgradeable and helps its customers continually improve through new features and technical capabilities.
“We collaborate closely with our customers throughout the development process,” says Desmond. “Guidewire’s agile development approach enables us to show a working product and solicit feedback late into a release cycle.”
Product and regional user groups and an annual user’s conference enable Guidewire to regularly receive feedback from customers as well as preview some of the innovative themes the company has in mind for future versions of its products.
Guidewire is focused on building next-generation p&c core systems, enabling carriers to replace the legacy systems that have prevented them from running their business the way they want to, explains Desmond.
This singular focus differentiates Guidewire from software and services companies that serve multiple industries, according to Desmond. Some of the advancements Guidewire has achieved over the last year include:
• Released version 7 of Guidewire InsuranceSuite including ClaimCenter, PolicyCenter, and BillingCenter.
• Maintained track record of implementation success with 170+ implementations.
Second Place Winner: Claims