Novarica Study: Policy Admin Projects Show Improved Speed-to-Market, Data Accessibility

More than half of p&c insurers who have implemented new policy administration systems report improvements of more than 25 percent in speed to market and data accessibility, as well as gains in business user satisfaction, distributor service, and reduced technology risk, according to a new study by the research and advisory firm Novarica.

The report examines 37 recent cases involving policy administration system implementations. Novarica finds that 25 percent of large P&C insurers and 40 percent of midsize p&c insurers are either in the middle of a policy administration system replacement project or are planning to begin one in 2012.

One reason for the increase, according to Chad Hersh, a partner with Novarica, is the higher success rate for insurers implementing policy administration systems, but carriers have to be aware of failed projects.

“While the success rate of modern systems has indeed improved, there are still projects that fail,” said Hersh. “Often, those failures are due to a carrier’s failure to manage the project team.”

Novarica’s new report, US P&C Policy Administration Systems Projects: Averages and Metrics, was unveiled at the Core Systems Summit inChicago.

“P&C insurers are replacing their core policy administration systems at an unparalleled rate, and these findings underscore why,” says Hersh. “All of insurers’ core business issues—speed-to-market, distributor service, efficiency, and data analytics—eventually come back to core policy administration systems.”

Among the key findings of the study:

  • The average policy administration system (PAS) project total cost (including internal costs) at a midsize insurer was $8.7 million. At a large insurer, the average total cost was $23.5 million. Roughly half the cost was internal staff, while license and software was less than 20 percent of total project costs.
  • More than 85 percent of recent projects involved conversion, not additions of a new system. The majority of p&c insurers converted policies on renewal rather than prior to launch.
  • The vast majority of p&c PAS projects include other components beyond core policy administration such as agent portal, rating engine, underwriter workflow, billing, claims, reinsurance management, document generation, and business intelligence/reporting. Large insurers’ projects included 4.8 of these additional components on average, while midsize insurers’ projects included an average of 5.5.
  • Most large p&c insurer PAS projects completed their initial rollouts in less than 20 months, and their full projects within 40 months. Midsize insurers’ initial rollouts were generally faster, but full roll-outs took more than 40 months for more than one-third of recent projects.

Hersh believes the ability to include more components in a policy administration project is a significant factor for insurers considering such major initiatives?

“On the one hand, the potential benefits are much greater as a significant chunk of day-to-day business processes can be potentially revamped,” says Hersh. “On the other hand, the integration challenge and project costs can be significantly greater.”

As to the disparity in costs between midtier and large insurers, Hersh points out most large carriers have more complex integration needs.

“[Large carriers] tend to have significantly greater overhead with regard to program management, testing, and other areas due to more robust enterprisestandards,” says Hersh.



Resource Center

View All »

EPLI Programs Crafted Just For Your Clients

Bring us your restaurant clients, associations and other groups and we’ll help you win more...

Is It Time To Step Up And Own An Agency?

Download this eBook for insight on how to determine if owning an agency is right...

Claims - The Good The Bad And The Ugly

Fraudulent claims cost the industry and the public thousands of dollars in losses. This article...

Leveraging BI for Improved Claims Performance and Results

If claims organizations do not avail themselves of the latest business intelligence (BI) tools, they...

Top 10 Legal Requirements for E-Signatures in Insurance

Want to make sure you’ve covered all your bases when adopting e-signatures? Learn how to...

Get $100 in leads with $0 down!

NetQuote's detailed, real-time leads have boosted sales for thousands of successful local agents across the...

The Growing Role of Excess & Surplus Lines in Today’s...

The excess and surplus market (E&S) provides coverage when standard insurance carriers cannot or will...

Increase Sales Conversion with this Complimentary White Paper

This whitepaper will share proven techniques - used by many of the industry's top producers...

D&O Policy Definitions: Don't Overlook These Critical Terms

Unlike other forms of insurance where standard policy language prevails, with D&O policies, even seemingly...

Environmental Risk: Lessons Learned from Willy Wonka and the Chocolate...

Whether it’s a chocolate factory or an industrial wastewater treatment facility, cleanup and impacts to...

Tech Digest eNewsletter

Technology related insights for insurance professionals including key developments, solution providers and news briefs from the carrier front – FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.