Embracing Transparency in Government Investigations Could Be a Reputational Boon to Carriers

Business as usual is not the usual any more, and insurers might do well to prepare for a period of heightened enforcement and concomitant reputational risk.

Before they are forced to, insurers may wish to consider a more proactive approach to compliance that could have the secondary benefit of enhancing the industry’s reputation for customer care. Because following the letter of the law may not be enough to prevent conviction in the court of public opinion.

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