XL Group completed a two-year deployment of its global claims system in December and as a secondary phase of the deployment the carrier has developed a mobile claims application for use by both business users and insureds.

The multi-channel customer portal was created with the help of Accenture, as part of XL's global claims system, XL GlobalClaim. The portal provides customers with access to claims information via the XL Website and through mobile devices using the Apple Operating System for iPhone. No Android application is available yet.

The portal offers real-time access to claims-related information, such as:

  • Contact details and locations of participating XL claims handlers
  • Date of loss
  • Policy number
  • Claims status.

“It's the next step to our global claims platform deployment,” says Paul I. Tuhy, executive vice president and global head of claims at XL. “The app is another avenue for users to access the [claims] system.”

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